Liveconferences.com uses the latest technologies to enhance your online learning experience. If you are having difficulties receiving liveconferences.com's live or pre-recorded courses please check out the tips below. If you don't see the answer you need feel free to contact us.

• For best results use Internet Explorer. If you connect to the Internet using AOL, CompuServe, etc., Once connected, minimize the online service software and open Internet Explorer. Now connect to LiveConferences.com from Internet Explorer. If you want the latest version click the following link : Download Internet Explorer
   
• To view a course, you must have Windows Media Player. If you want the latest version select a link:
  Download Windows Media Player 10 (Windows Machines)......... CLICK HERE!
  Download Windows Media Player  7.1 (For Mac) ......... CLICK HERE!
  Windows Media Player 7.01 for Mac System 8.1 and later System Requirements.
  Microsoft Internet Explorer 4.0.1 or later (Internet Explorer 5 or later recommended), Netscape Navigator 4.x (PowerPC version), Netscape Communicator 4.0 or later (PowerPC version), or America Online for Macintosh 4.0 or 5.0
• Close out any other programs that may be running on your system..
• Turn off any personal firewalls that may be running on your system.
• Turn off Anti-Virus software. This software may interfere with the video.

QUICK SOLUTIONS

Problem:
The video keeps "buffering". This means you are on a slow connection or your network is experiencing heavy congestion.
Solution:
For Windows Media Player, when the video appears, right click anywhere on the video. A pop up menu should appear. Select "Options". An options box should now be at the front of your screen with two tabs at the top. Click on the tab that says "Advanced". Under the advanced menu options you should see "Streaming Media (Windows Media)" Click on the "Change" button located to the right. You will now be presented with another pop up box. At the top of this box there is a section which controls the video buffer. Change the video buffer from its default value of 5 seconds to between 10 and 15 seconds. Then Click the "Apply" and then the "Ok" buttons at the bottom of the box. Try viewing the video again.