What is the difference between a CD and a DVD course? Both play the same course material. The difference is how you view them. A CD can ONLY be played on a computer or device that plays CD’s, while a DVD can be played on a TV with a DVD player, on a computer with a DVD player, or on a portable DVD player. Top

Should I order a CD or a DVD? Decide where you think you will view your course material most often and order based on that. Note: A DVD will offer a higher quality picture as compared to a CD on our movie courses. Top

I see I can view courses online. Why would I choose that method to view a course? Our online version is a great way to view for those who do not have time to wait for a CD or DVD in the mail. You will have instant access to your course from an computer connected to the Internet.. If you need to view content immediately for CEU purposes, and can’t wait to have an order shipped, this is the way to go. Online viewing makes for a great reference library that can never be misplaced or lost. Top

Is the quality as good online as on CD or DVD? Picture quality is good online, but never as good as a CD or a DVD. Online movie courses may be more difficult to view and you may notice audio or video delays due to internet server traffic. It is recommended to order on CD or DVD if possible as the quality is better and you have a permanent hard copy of your course to keep. Top

Can I view the movies online if I use dial up service? You can view the movies with dial-up connection but it is NOT recommended. Dial-up service can result in audio and video delays. Top

My movie displays in a small window. How can I make it larger? To make your movie larger, click on the movie and right click your mouse. You should be able to go to "full screen" or "zoom" and the movie will be larger on your screen. If you have a MAC and can't view full screen try the following: Equivalent to the right click on a MAC is holding down the CTL key. This will only work if the program is designed for the "right" click feature. You can also try to enlarge the screen by simultaneously holding down the Option & Apple keys and the plus or minus key to enlarge/minimize the size. NOTE: If you are using REAL Player or REAL TIME and it is not REAL TIME PRO it does not have the feature to allow full screen but it will double the size or enhance the size. This is just one of the caveat of the program Top

Can I keep the CD’s or DVD’s I order? Yes. All of the materials we send you are yours to keep. Top

How do I receive my CEU’s? To receive you CEU certificate you must successfully pass an online exam. You are allowed unlimited retakes of you examination. Your certificate is automatically emailed to the email address you used when you chose your User ID/password. Top

How do I get my login and password? To get your User ID and password you need to go back to your Internet receipt and click on the CLICK HERE towards the top of your receipt. If you do not register for EACH purchased course, you will not be able to take your exams or receive your manuals. Top

I lost my User ID and password what do I do? Go to www.liveconferences.com and enter your email address under "Forgot Login" on the home page. It will be emailed to you. Top

I just bought a new course. Will I use the same User ID and password? Yes! When you purchase new content you will need to register your new courses from your receipt. You need to use the User ID and password that you used previously to register. If you do not remember this information go to "forgot login" Top

How long do I have to complete my online exam for my CEU’s? CEU courses do not expire but if a course is updated it may be replaced with a different exam. We recommend completion of your exam within one year of course purchase. If you do not additional fees may apply. Top

When can I take my online exam? You can take your online exam after you register and view your course. Top

Where do I take my exam? To take your exams, login at www.handtherapy.com or www.liveconferences.com. Top

Can I take my exam from any computer? Yes your exam can be taken from any computer. It is recommended to use Internet Explorer when taking exams. Do NOT use Safari to take you exams. Safari is not compatible with our exam center. Top

What happens if I fail my exam? You can retake the exam as many times as you need. Once you achieve a 75%, you will receive your certificate via email. Top

Can additional users receive CEU’s for viewing my course? Yes, additional users can not only get CEU’s, but they can get them for a discount! The more users, the greater the discount. Email us for more information regarding this info@liveconferences.com Top

What is a digital book? A digital book is a course, in text format, that you can view online, print if you want, or save on your computer. It is a course that is presented in text rather than movie format. They are designed for CEU’s on a budget, or for those who prefer reading to enhance their clinical skills. Top

If a course has a manual with it, how do I receive it? If a course has a manual, once you purchase your course you can download and print it for free. You must have a current version of adobe reader to view the PDF (course manuals). If you do not have the current version of the free adobe reader, CLICK HERE. Top

I don’t have a printer but want the course material. What do I do? You can either download the material and use directly from your PC, or you can order a printed version or the manual on a CD for an additional fee. The paid manuals are the exact copies of what you can download without charge, when you purchase of any of our courses. Top

How do I find my course manual after I purchase my course? Once you have created a User ID and password, you need to go to www.liveconferences.com and login. All your courses will be listed and you can view your manuals and access your exams. Top

Will my CEU’s be accredited? Exploring Hand Therapy is an AOTA approved provider. Many states automatically accept AOTA approved courses. If they do not automatically accept AOTA courses, or if audited, you may be required to provide the course description, objectives and outline. These are available on our site for each course. The state will also need a copy of your certificate for documentation. Top

How many hours do I need for my state license renewal? Continuing Education requirements for license renewal vary among States and are subject to change without notice. Please keep in mind that you should always check with your local state board for confirmation or prior approval or authorization for course credit. If your individual state board does not require CEU, you will still need to satisfy NBCOT CE requirements. Top

How many hours do I need to apply for my national occupational therapy license renewal (NBCOT)? A total of thirty-six (36) professional development units beginning and throughout a three year cycle are required. These units can be earned through a variety of professional development activities, including Internet coursework. Independent learning with assessment element (online courses,CE articles, self-study series, etc.). 1 hour =1 unit 36 units for OT role or 18 units for professional role CEUs, contact hours, certificate of completion verifying time spent. Verification of assessment component may be required. For details CLICK HERE Top

Can I apply my CEU’s for my CHT renewal? You can apply all of our hand therapy courses towards your HTCC recertification. HTCC requires 80 hours every 5 years to recertify. Our hand therapy courses that are 3 hours & more will apply towards category A. If they are under 3 hours, they will apply towards category B. For details on this CLICK HERE Top

I am an athletic trainer. Are your courses approved by the BOC? Exploring Hand Therapy is an approved BOC provider. Look for the BOC logo when choosing a course for BOC renewal hours. A total of seventy five (75) hours of continuing education throughout a three year cycle is required for BOC renewal. Top

Can I view your courses if I have a Mac (Apple) computer? Mac (Apple) computers that are able to view PDF documents can view our digital books. Movie courses can be viewed if you have windows media for Mac. CLICK HERE! Top

If I do not like my course, can I return it? We cannot accept returns. We will offer an exchange on any defective product or if you have compatibility problems. In order to exchange your course materials please send the products back to our warehouse at 7991 9th Ave. South. Saint Petersburg FL, 33707. You must include a note indicating that the product is damaged, and detailing what the problem is, as well the address you want the product returned to. Top

What is the time limit for exchanges on defective products? 90 days from time of purchase. Top

What type of security does your site use to ensure my personal information like credit card number, name and address etc. Is it secure? We employ state of the art 128-bit SSL encryption, the highest level of security available on the Internet today. You can generally tell a secure page, as there is a small lock in the lower corner of your browser window. Your personal information is secure at all times when purchasing our products. Top

What will my credit card statement say? Your credit card statement will reflect liveconferences.com. Top

I am having trouble accessing my course material, and or exams from a certain computer. What can I do? Our courses are open to anyone who has made a valid purchase. If you cannot access the course, it is likely a setting problem either on your PC or network. If your CD or DVD does not autostart try going to My Computer and right clicking the CD/DVD icon. From there click the welcome icon or the explorer start icon. See AUTOSTART FAQ. You can try accessing the content from another computer to see if it is just the particular computer.*Disable or uninstall any programs that could have an auto-start inhibitor, such as DVD authoring or copying utilities. Exit all of the AOL software before attempting to run the CD. If AOL is your browser, go on the internet via explorer or another browers other than AOL. You can try to close out any other programs that may be running on your system. You many want to turn off any personal firewalls that may be running on your system. • Turn off Anti-Virus software. This software may interfere with the video. NOTE: if you trun off your firewall or your anti-virus it is at your own RISK. EHT and Liveconferences.com do not take any responsibilty. If you diable your firewall, do so temporarily and don't forget to activate once you have determined the involvement. You can also email us for technical support Top

I am trying to view a movie online and I can’t see the movie. What do I do? First you must make sure you have Windows Media Player. If you want the latest version select a link:

Download Windows Media Player 11 (Windows Machines)......... CLICK HERE!

Download Windows Media Player 7.1 or 9(For Mac) ......... CLICK HERE! Top

I am trying to watch my movie and I have received the following message: "The operation timed out, possibly due to network problems. Could not connect to server." What should I do? You are probably behind a Firewall. Disable the firewall if possible. You may need to contact your Network Administrator or ISP. Top

I am trying to view my movie and a green screen is showing up. This is a flaw in the Windows Media 10 version. Please click this link HEREand follow directions to download a patch and correct this problem Top

Where do I take my exam? To take your exams, www.liveconferences.com. Top

I am on your exam center and when I go to TAKE EXAM I get page can't be displayed. If this occurs you may have bookmarked an old page. Make sure you enter a fresh browser and you will be able to access all of you conent. Top

AUTOPlAY: My CD or DVD won't play automatically, How do I get my CD or DVD to play. When the CD or DVD is not launched automatically, select My Computer from the Start menu, then click the CD-ROM icon or the DVD icon (depending on your media type) . You may need to Right CLICK the icon You may have drop down menu.. FIND OPEN and from there you may need to activate the course by clicking on the TITLE of the COURSE or the Welcome Icon or the Explorer ICON. Some computer you will go to My Computer (Computer on VISTA) RIGHT CLICK and you will see a start icon or a view or view explorer icon or the TITLE of the COURSE ICON. *If that does not work you may want to disable or uninstall any programs that could have an auto-start inhibitor, such as DVD authoring or copying utilities. Exit all of the AOL software before attempting to run the CD. Also read VISTA POP UP MESSSAGES. MAC AUTO PLAY DOES NOT WORK. Put the CD/DVD into the drive and click on the icon on the desk top. Click on WELCOME.HTML. Also see MAC and BASICS AND BEYOND in FAQ Top

I am viewing on a MAC and want to view in Full Screen on the browser. Equivalent to the right click on a MAC is holding down the CTL key. This will only work if the program is designed for the "right" click feature. You can also try to enlarge the screen by simultaneously holding down the Option & Apple keys and the plus or minus key to enlarge/minimize the size. NOTE: If you are using REAL Player or REAL TIME and it is not REAL TIME PRO it does not have the feature to allow full screen but it will double the size or enhance the size. This is just one of the caveats of the program. Top

I am having trouble getting on the hand club. The hand club is dependant on cookies. If you deleted your cookies or they auto-deleted you will need to logon again. When you see "MEMBERS ONLY" or "Access Denied" click on the register or logon button. Type in your Name and USER NAME. Scroll until you see the "scrambled security code" Type in the Code and then enter. You should now be able to logon. You may see the following: The next screen says"Successfull Login, Please Wait while you are Returned to the Forum." The screen the flips back to the forum. If you continue to have trouble you may need to Delete your cookies (see how do I delete cookies FAQ) Then repeat the above instructions. Top

How do I delete "cookies" On PC go to Start, then Control Panel, find and open INTERNET OPTIONS. Look for Cookies (some operating systmes the Temp. Files, History and Cookes are clumped together) Click on the Delete cookies. Top

Search through a chapter or track on a DVD Only DVDs have Chapters, CD's do not. Not all of EHT's DVDs have chapter points or tracks but most do. To skip chapters during play, press the next SKIP >>I button on the DVD player, it moves to the next chapter/track. Press the l<< button on the player to go to the previous chapter/track. Top

Repeating a chapter/track Most DVDs player will automatically play a selected segment over and over until you press a the play button again. If this is occuring on the introduction please push play on the player. If this persists consult your owners manual to your DVD player. Top

No Sound or distored sound Usually this is your DVD player or your computer. Please check your owners manual. Often times the speakers are not attached or are turned to off. Top

The picture is frozen If a button is pressed too fast over and over, the signals may jam the circuits in your DVD player or computer. To restore to normal on DVD player try pressing STOP button and open the disc door to reset the circuits. Also, you may try another computer to make sure the DVD player is compatible with the disc type. If on your computer try REFRESH or RESTART. Top

Cleaning discs Before playing, make sure the disc is clean. If not, clean the disc with a cleaning coth. Wipe the disc in a straight motion from the center out to the edge. DO NOT use SOLVENTS such as benzine, thinner, commercially available cleaners or anti-static spray intended for vinyl LPs. Top

Handling the disc Do not touch the playback side of the disc, this may cause playback problems. Do not scratch the disc. DO NOT store discs in a place subject to direct sunlight or near heat sources Top

Fuzzy Graphics Sometimes, especially with large documents (EHT's Newsleetter/Magazine) Graphics/photos may look a little fuzzy. This is because to open the large document in a quicker time the photos are compressed. If you are an AOL user, The AOL web browser includes some settings that may cause some of the pictures you are viewing to look fuzzy. AOL automatically compresses ANY picture you wish to see. The logic behind AOL’s decision is that most people care more about how long it takes for a page to load than the quality of the images. Top

I have a Mac computer and need to take my exam in the exam center. When using a Mac computer do NOT use Safari Browser. This is not compatible with our system. You must use firefox, navigator, or internet exporer. Top

VISTA: Warning POP UP messages when I put my CD in my computer (VISTA and others) Many security systems for computers, especially Vista, refered to as USER ACCESS CONTROL (UAC), and many other programs will flash a warning if the CD or even the DVD is not recognized as a Native or recognized entinty. Vista has a great Media Center and usually no problmes with autostarting DVDs… but CDs are a different story. VISTA security system will alert you when an unauthorized program tries running on your PC. This lets you control which programs have access to your computer. With it, you can stop malicious programs before they do any harm.W Unfortunately even if you know the program will not harm your system Vista will stop the instullation so when you put the CD into the computer a POP UP WINDOW appears asking to autoplay. Press Allow to activate the CD. Then you may get a POP UP message that says this may harm your computer. Do you want to continue. PRESS YES TO CONTINUE> This message is only displayed because Microsoft is telling you this is not a file Microsoft recognizes. You will click accept or allow (the cd will not harm your computer) then you may see a pop up message that says DO YOU WANT TO REINSTALL or WAS PROGRAM INSTALLED CORRECTLY. Clik the command that indicates the program was installed PROPERLY/CORRECTLY. Then the CD will play. These steps are a result of Microsoft due to the nature of CDs. Not due to EHT. NOTE: With CDs open the course by bypassing the AUTORUNPRO.exe. Vista is blocking the AUTORUNPRO.exe and therefor ethe videos will not display. You can open the video clip or the course by going to MY COMPUTER or COMPUTER (VISTA). Right Click and open the EXPLORE or OPEN command. Then click WELCOME. The course should begin to play. If after following this your CD still does not play refere to AUTOPlAY FAQ. Also look at VISTA SECURITY SYSTEM Top

VISTA SECURITY SYSTEM: I can't view course without the USER ACCESS CONTROL (UAC) activiating You could turn UAC on and off as you need it. To do this, go to the Control Panel, and select User Accounts. Then click User Accounts again. Then "Turn User Account Controls on or off" button. This is an option for less experienced users. But there is a big downside. You must reboot every time UAC is turned on or off. This takes a lot of time. In fact, it could be more annoying than the alerts themselves. More advanced users could turn UAC off permanently. This is done in the same manner as before - Control Panel >> User Accounts >> User Accounts >> Turn on or off. The risks This strips away one of Vista's security features. You will not receive warnings of downloads, even secret, malicious ones. If you go this route, be sure your security programs are updated. If you have numerous security programs on your site you will most likely be safe. Also always keep Vista updated. Rather than shut UAC down, There is another solution-TweakUAC. (SEE LINK BELOW) This free program allows you to put UAC into quiet mode. In quiet mode, User Account Control is still running. Plus, you can turn quiet mode on or off without rebooting. REMEMBER that VISTA UAC is for your protection. If you take away this feature or keep on quiet mode you will not be warned of potentially harmful activity. Not recommended but an option. Tweak Link Top

VISTA: MY CD and/or BASICS and BEYOND course will not play the videos but I can view the text. If you have a VISTA you may experience this situation. AUTORUNPRO.exe works but VISTA over-rides the program not allowing the Videos to display. Hence, video will not run when the couse is activated via AUTORUNPRO.exe. You will need to bypass AUTORUNPRO.exe by one of two ways: 1). Load your CD into the CD drive on your computer. When the command askes you to select either AUTORUNPRO.exe or GENERAL OPTION to view the folder, you will CHOOSE the GENERAL OPTIONS. Click on Welcome and begin viewing your course. 2). From the start menu click on COMPUTER. Go to the CD DRIVE and RIGHT CLICK THE CD ICON. From there open the EXPLORE or OPEN Command. Next click on WELCOME. Now you should be able to view the videos and/or your course. If you continue to have difficulty read VISTA, VISTA SECURITY SYSTEM. Top

Mozilla FireFox Browser won't let me access the CD movie. I get a solid background only If you put CD or DVD in your computer and you get a black or blue background with some words, but no movie screen and you are using Firefox you will need to bypass and open with explorer or add a plug-in. I will give you instructions for both: To open without installing a plug-in: 1. Put the CD into your computer 2. If it auto-plays "X" out or cancel that 3. Go to My Computer or Computer 4. Locate the DRIVE the CD is in and right click 5. A drop down menu will appear and find the word open 6. Locate the file NAMED "VIEW" 7. Right click that and locate the words "open with" 8. Then hover over Internet Explorer and left click 9. NOW your course will play. If you want to add the plugi-n please click on the following link: HERE Top

MAC (Apple) BASICS & BEYOND Autostart does not work on MAC. To view the course place the Basics and Beyond CD disc into the DVD/CD drive. Click on the CD icon on your Desktop. When that window opens click on the welcome.htm file. Basics and Beyond 2010 has been tested and works perfectly on MAC 10.5. Basics and Beyond 2010 movie clips are in FLASH not windows media. Top

ACTIVE X SECURITY and Basics and Beyond You may see this POP-UP message discussing security and Active X content "Active content can harm your computer or disclose personal information. Are you sure that you want t to allow CDs to run active content on your computer? Then you will see "What you should know about active content" and don't show this message again" We recommend you click the YES button and don’t show this message again to take full advantages of this CD. If you click NO you may have some navigation issues primarily with the BRAIN GAME and possibly links to internet sites. Top

Certificates Your certificate will be immediately emailed to you upon successful completion of your exam. The certificate will be emailed to the address on file. If you need a copy of your certificate you will go through the same steps if you are going to take the exam:go to: www.liveconferences.com Log in and click "TAKE EXAM" Next on the left side click "CLICK HERE TO TAKE EXAM" in big red letter. Then to to view certificate. Top